Refund policy

Eligibility for Returns & Refunds

We offer returns or refunds only in the following situations:

• The item arrived damaged
• The item arrived defective
• You received the wrong product

We do not accept returns for any other reasons, including change of mind, incorrect size or color selection, or general dissatisfaction.

Timeframe to Report an Issue

If your order qualifies for a return or refund, you must contact us within 7 days of delivery. After this period, we may not be able to assist.

What We Need From You

To process your request, please provide:

• Your order number
• The email address used at checkout
• Clear photos or video showing the issue

Non‑Returnable Situations

We do not offer returns or refunds for:

• Change of mind
• Ordering the wrong size, color, or variant
• Disliking the product
• Shipping delays caused by carriers
• Normal wear and tear
• Items arriving later than expected (unless confirmed lost)

Order Cancellations

Orders can be cancelled within 12 hours of purchase. After this window, your order may already be processing and cannot be cancelled.

Lost or Missing Packages

If your package appears lost, we will assist in tracking it. A replacement may be issued only after the carrier confirms the package is lost.

Incorrect Address

We are not responsible for failed deliveries due to incorrect or incomplete addresses provided at checkout.

Contact Us

If you need help with a damaged, defective, or incorrect item, contact us at:

Email: support@primedealzone.ca